Privacy Policy

Last Updated: March 2026

DESA SOLUTIONS INDIA (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use:

• Our Website (desasolutionsindia.com)
• Our Android Application (“Finance Tools” App)
• Our Enterprise Automation Platform & WhatsApp CRM
• Payment processing and related digital services

1. Information We Collect

Personal, Payment & Platform Information:

• Name, email, and phone number (for account setup and authentication)
• Billing address and transaction details (processed securely via PhonePe)
• Business information shared via service forms
• IP address and device identifiers for fraud prevention

Meta & WhatsApp Integration Data:

• When you connect your WhatsApp Business Account via our platform, we collect authorized Facebook profile information, WhatsApp phone numbers, WhatsApp Business Account (WABA) IDs, and access tokens as permitted by your Meta Business Manager configurations.
• Messaging metadata and content required to facilitate the WhatsApp Business API services.

2. How We Use Your Information

• To provision, manage, and facilitate messaging via the WhatsApp Business API on your behalf.
• To facilitate secure payment authentication and transactions.
• To provide access to our automation dashboards and CRM features.
• To analyze usage and improve system performance.
• To comply with Meta's terms of service, financial regulations, and government mandates.

3. Third-Party Services

We use trusted third-party partners to ensure service reliability:

• Meta Platforms, Inc. / WhatsApp LLC: For processing and delivering WhatsApp messages, verifying business identities, and managing WhatsApp Business API accounts.
• PhonePe: For secure payment gateway authentication and processing.
• Google Firebase: For analytics and crash reporting in the Android app.
• Hosting Providers: To store data on secure, encrypted cloud servers.

4. Sharing of Information

We do NOT sell your data. We only share information with:

• Meta Platforms and WhatsApp LLC to facilitate the requested API integrations and messaging services.
• Payment partners (PhonePe) to verify and authorize transactions.
• Legal authorities when required for anti-fraud or regulatory compliance.

5. Data Security

We use industry-standard SSL encryption and PCI-compliant payment protocols to protect your sensitive information. API tokens and Meta integration data are stored securely and encrypted at rest.

6. Data Deletion & Revoking Access

You have the right to request the deletion of your personal data. If you have linked your Meta or WhatsApp account to our platform, you can revoke our app's access at any time through your Facebook Business Integrations settings.

To request the complete deletion of your account and associated data from our servers, please contact us at the email provided below. We will process your deletion request within the timeframes required by applicable laws and Meta's developer policies.

7. Contact Us

Email: info@desasolutionsindia.com
Phone: +91 85954 88280