Frequently Asked Questions

DESA Solutions provides comprehensive business automation services including:

• WhatsApp Business API - Official API integration for customer communication
• AI Chatbots - GPT-4 powered conversational agents for sales and support
• Custom Web Development - Static, dynamic, and e-commerce websites
• CRM Solutions - OsherVest CRM and Desa Hub HRMS
• Enterprise Automation - Custom ERP and workflow automation

Our headquarters is in Sector-74, Noida, Uttar Pradesh, India (201301). We serve clients across India and internationally through our remote teams.

You can reach our support team through:

• Email: info@desasolutionsindia.com
• Phone/WhatsApp: +91 85955 88280
• Contact Form: Contact Us page

We typically respond within 2 hours during business hours (10 AM - 7 PM IST).

To get WhatsApp Business API access, you need:

• A verified Meta Business Manager account
• A valid business phone number (not already on WhatsApp)
• Business verification documents

DESA Solutions handles the entire setup process for you, including Meta Business verification, phone number registration, and API integration. The process typically takes 3-5 business days.

Yes, WhatsApp conversation charges are paid directly to Meta (Facebook) based on their pricing tiers. DESA Solutions charges 0% markup on Meta's fees. You only pay for what you use. View Meta's official pricing for current rates.

No, the WhatsApp Business API requires a fresh phone number that is not already registered on WhatsApp (Personal or Business App). You can either:

• Get a new SIM card
• Use a virtual number
• Migrate an existing WhatsApp Business number (requires deletion from current app)

WhatsApp requires pre-approved message templates for outbound messages (outside the 24-hour window). Common approved templates include:

• Order confirmations and updates
• Appointment reminders
• Shipping notifications
• Account verification (OTP)
• Payment reminders

We help you create and submit templates for Meta approval.

No long-term contracts required. Our AI Bot plans are available on a monthly basis. You can cancel anytime. However, we offer discounted rates for annual subscriptions paid upfront.

We use GPT-4o and GPT-4o-mini from OpenAI for our AI chatbots. The Starter plan uses GPT-4o-mini (faster, cost-effective), while Pro plans use GPT-4o (more capable for complex conversations).

Yes, our AI bots can:

• Read and understand PDF documents
• Access website content via sitemaps
• Perform lead qualification
• Handle multi-turn conversations
• Transfer to human agents when needed

We customize the bot's knowledge base specifically for your business.

Typical delivery timelines:

• Essential Website: 5-7 working days
• Business Pro: 10-14 working days
• E-Commerce: 2-4 weeks
• Custom Project: Based on scope

Timelines start after we receive all required content and the kick-off call.

Yes! All our website packages include:

• Free domain registration (1 year)
• Free web hosting (1 year)
• SSL certificate
• Professional email setup

After the first year, you can renew through us or migrate to your preferred provider.

Absolutely! Every website we build is fully responsive and optimized for:

• Desktop computers
• Tablets
• Mobile phones

We test on multiple devices and browsers to ensure consistent performance.

OsherVest CRM is our specialized customer relationship management platform designed for Indian businesses. It includes lead management, sales tracking, automated follow-ups, and WhatsApp integration. It's a product of DESA Solutions India.

Yes! We specialize in custom enterprise software including:

• HR Management Systems (HRMS)
• Inventory Management
• Custom ERP solutions
• Workflow automation tools
• Integration with existing systems

Contact us with your requirements for a custom quote.

We accept:

• UPI (Google Pay, PhonePe, Paytm)
• Credit/Debit Cards
• Net Banking
• NEFT/IMPS Bank Transfer
• International payments via Stripe

All online payments are processed securely through PhonePe or Stripe.

Refunds may be considered only if the service has not been activated, configured, or consumed. Once a service is initiated (such as API credentials issuance, domain registration, or server setup), refunds are generally not applicable. View our full Refund Policy for details.

Yes! All our implementations include:

• 1-hour onboarding session
• Video tutorials
• Documentation
• 30 days of priority support

Enterprise clients receive dedicated training sessions for their teams.